Customer relationship management Save money & increase sales
Our online customer relationship management system is a CRM that makes your business easier. Includes invoicing, loyalty points, bookings, email marketing, marketing tools, WhatsApp messaging & marketing and much more!
The easy-to-use Online CRM System
A customer database system that can do everything that mailchimp can do but much much more
Why SkypexCRM?
The co-founders of SkypexCRM are from the UK and have more than 20 years business experience in Asia. They have also each been involved in digital marketing for more than 15 years each.
SkypexCRM is based in Bali, Indonesia. This means you receive support (from real humans) in Asia time zones, exactly where our core customers are based!
We are partnered with an internationally recognised software development company to ensure that users receive the most up to date technical experience and product performance.
Integrated features to make your life easier
Customer Datbase (CRM)
Centralised customer database that is easy to use and has multi-user access. Hold customer data such as name, email address & WA number. Add your own customer data that you wish to hold, making the system company-specific.
Marketing
Integrated set of standard marketing auto-emails such as Welcome/Thank You Email, Miss You and Happy Birthday Email. Module-specific auto-emails such as Invoice, Payment Received, Booking Confirmation, etc. Invite reviews from any of the emails. All auto-emails can be personalised with your customer data, be easily turn on/off, and have templates that are easily updated in a Word-like editor.
Online reports
Easy-to-find reports on revenue, retention, promotion success etc give you an overall health of your business.
Unique
Multi-Locations - Additional locations are easily added to share the customer data, with own users, prices, invoice layout, etc.
Package Credits - a special product-type that allows customers to purchase credits (eg buy pack of 10 classes), and the system records the balance as they are used.
Loyalty Points & Tiers
Add points for all/some certain products, and add gifts that can be redeemed after certain number of points are reached. Set up a tier system that your customers can reach based on points earned, and any tier discounts offered are automatically added to Invoices.
Invoices & Payments
Send professional Invoices to your customers, and receive payments in multiple currencies. Auto-emails are sent at key times such as on overdue date and on payment. Integrate with Xendit to receive payments by credit cards, and to have your invoices auto-marked as paid with bank transfers.
Email Marketing
Set up email marketing campaigns such as newsletters, announcements and special offers, and set the date that they are sent. Send campaigns to certain segments of your customer database so you can target them more effectively. Send emails to customers who have purchased a particular product to help with cross-selling. Ability to choose headers & footers for each campaign.
Bookings & Commissions
Manage a central calendar with all your bookings, and display it on your website so that it shows up to date availability. Have unpaid bookings automatically cancelled after a certain time to free up the space. Set up your the commission rules for your teachers/ instructors so that you can automate your monthly salary calculations. Manage bookings using Invoices & Payments. Fast check-in feature allows speedy check-in of groups of customers. Receive booking enquiries from a website form that you can accept or reject.
No other system offers the integrated features that SkypexCRM has!
We compared SkypexCRM with equivalent packages in three of the top systems in the world – Monday.com, Pipeline and Mailchimp. As you can see, these do not even come close to the features offered by SkypexCRM!
Increase your sales with SkypexCRM
CRM stands for customer relationship management, and the most important thing about any CRM is right there in the first word — it’s about customers. A CRM should help you understand your customers better, and it should help streamline a company’s processes for customer relationships.
It should also help you with insights into the health of your business through online reports, and improve your efficiency/ save you time & money. This is what SkypexCRM does.
However SkypexCRM also helps you to increase your sales through Email Marketing.
- Our SkypexCRM system contains an integrated set of automated emails such as Welcome/Thank You Email and Happy Birthday Email. These automated emails are some of the top emails that are recommended to send to help build brand awareness and loyalty among your customers.
- The automated emails can be personalised with your customer data, and they are automatically sent out in the back ground without any intervention from you.
- Email marketing ROI produces a whopping 3600% return ($36 for every $1 spent). These statistics clearly indicate that a successful email marketing campaign can help businesses skyrocket ROI, generate qualified leads, and improve sales conversions.
- Even better, you can add your favourite review site to the emails and increase your online reviews and increase your sales further!
Technical Details
For developing the system, we partnered with an internationally recognised software development company in Bali with offices in Jakarta. We used our many years experience in Digital Marketing to provide the business knowledge & specifications, and they provided the software development services adhering to international standards.
The system is hosted on Amazon Web Servers (AWS) in Singapore, and our development partner provides on-going technical support & maintenance.
From our Blog
Use Credit Packages to Manage your Product/service Packages
Credit Packages will help you manage all the multi-packages that you offer!
Read More
Booking System in a Yoga Center – Managing bookings and staff salary
Our series of Use Cases explores how typical businesses use SkypexCRM to help them manage their critical business functions. The first in the series focuses on how a busy Yoga Center uses SkypexCRM to managing all their bookings & staff salary.
Read More
What’s New: CC Invoices, Customer Actions and Registered Date
We recently released 3 new features to help you provide a better service to your customers - CC Invoices, Customer Actions and Registered Date.
Read More